Privacy Policy

Effective Date: Jan 2026

TheHour.net ("Company," "we," "us," or "our") provides virtual assistant services to businesses in the United States, including healthcare and non-healthcare organizations. This Privacy Policy explains how we collect, use, and protect information.

1. Information We Collect

• Name, email address, phone number
• Business information provided through contact forms or calls
• Information necessary to deliver contracted services
• Technical data such as IP address and browser type

2. How We Use Information

We use information to:

• Respond to inquiries and schedule consultations
• Deliver contracted services
• Communicate regarding projects
• Improve our website and operations

3. Healthcare & HIPAA

If we provide services to healthcare organizations and handle Protected Health Information (PHI), we will enter into a Business Associate Agreement (BAA) where required. We follow reasonable administrative, physical, and technical safeguards to protect PHI in accordance with applicable U.S. laws.

We do not intentionally collect PHI through public website forms.

4. Data Security

We implement reasonable safeguards including secure access controls, limited access to client systems, and use of secure third-party platforms. However, no method of transmission over the internet is 100% secure.

5. Third-Party Services

We may use third-party tools (e.g., Google Workspace, scheduling software, project management tools). These services are governed by their own privacy policies.

6. Data Retention

We retain information only as long as necessary to fulfill service obligations or comply with legal requirements.

7. Your Rights

You may request access, correction, or deletion of your personal information by contacting us at contact@thehour.net.

8. Updates

We may update this policy periodically. Continued use of our services constitutes acceptance of any changes.

Contact

Email: contact@thehour.net